: FREQUENTLY ASKED QUESTIONS

What is floral food and why use it?

Floral food is a combination of additives that help to nourish the flowers and discourage bacteria from growing in the water. It is one of the best—and easiest—ways to extend the life of your flowers. It is very important to follow the directions on the package correctly. Improperly mixed floral food can do more harm than good.

Can I request a specific time for the delivery of my arrangement?

You may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request, however, we cannot guarantee the time request without confirmation from our customer service department. Delivery times outside our delivery area cannot be guaranteed as we do not know the schedule if each of our delivering florists in other cities.

Is the information I provide during the checkout process kept private?

All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalize your shopping experience, as well as notifying you about special offers, services and enhancements. Any suspicious or fraudulent use of credit cards will be forwarded to authorities and prosecuted to the fullest extent of the law.

Do you deliver on Sundays?

Local delivery in the greater Phoenix area is available on Sunday. Unfortunately we cannot guarantee delivery on Sundays outside our delivery area as it is not a standard delivery day for most florists. Monday will have to be an option.

What happens to my order when a florist attempts delivery and the recipient is not at home?

If the recipient is not at their home when a delivery is attempted, the florist may choose to:

- Call the recipient ahead of time to make sure that they are going to be there or to schedule an appropriate time.

- Leave a note on the door of the recipient's home asking them to call the florist and schedule an appropriate delivery time.

- Leave the arrangement in a covered area of the home (porch or other entrance).

- Leave the arrangement with a neighbor and place a message on the recipient's door referring them to the neighbor who accepted for them.

- If you do not wish for the delivering florist to use any of these procedures, please make sure that you indicate this in the "Special Instructions " box on your order form.