Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
You may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request, however we do not guarantee the time request without a verbal confirmation from our customer service department.
On sympathy orders, we check with the funeral home or church and will change the delivery time and date according to what is requested by the funeral director.
If the delivery is not in our local area you may use the "Special Instructions" box located on the order form to request a particular time request for your delivery. Unfortunately, we cannot guarantee delivery times on these as we do not know the delivery schedule in the recipients city.
Yes, it is best if you provide us with all applicable information such as building name, department and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.
If the recipient is not at their home when a delivery is attempted the delivery driver may choose to leave the arrangement with a neighbor or apartment manager's office and attach a note to the recipient's door along with a follow-up voicemail stating who accepted the arrangement on their behalf (this is why it is important to provide a recipient phone number). Or if the area is secure (and it is not too hot) the gift may be left at or near the door. In some cases we may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.
We take full responsibility when leaving deliveries at locations other than the recipient's address provided.
If your delivery is refused the item is available for you to pick up in the store for 24 hours. We do not refund refused deliveries.