Delivery Questions?

How can I check my Delivery Status?

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

How will I know if my gift/order has been successfully delivered?

All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.

Can I request a specific time for the delivery of my arrangement?

You may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request, however, we cannot guarantee the time request without confirmation from our customer service department. Delivery times outside our delivery area cannot be guaranteed as we do not know the delivery schedules of the delivering florists in other cities.

On sympathy orders, we check with the funeral home or church and will change the delivery time and date according to what is requested by the funeral director. 

What happens to my order when you attempt delivery and the recipient is not at home or has left work?

For Residential Deliveries: The florist may choose to leave the arrangement with a neighbor or apartment manager and will typically attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. During the holiday periods, deliveries may be made as late as 8:00 PM local time.

For Business Deliveries: If the business is closed or not accepting deliveries for the individual to whom the gift is addressed, delivery will be attempted the next business day. Deliveries to business addresses are typically completed before the end of the business day at 5:00 PM local time.

Please note that incomplete or incorrect address or phone numbers may delay delivery and in some cases, we may call the recipient to schedule delivery.

What happens if my delivery is refused by the recipient?

If your delivery is refused the item is available for you to pick up in the store for 24 hours. We do not refund refused deliveries.