Policies & Procedures

Any incorrect delivery address will incur an additional $16.50 delivery charge for a second delivery attempt.

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. Outside our local delivery area, there may not be delivery available on Sundays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Deliveries are generally made during normal business hours (8 AM to 5 PM). Requests for AM or PM delivery, delivery at a specific time or within an hourly range are not guaranteed unless you receive approval from our customer service department. Additional fees may be required to complete these requests. Please note that during holiday periods, deliveries to residences may be made as late as 8:00 PM.

Delivery time requests cannot be guaranteed for deliveries outside our local area as we do not know the delivery schedules of other florists.

For Residential Deliveries: The florist may choose to leave the arrangement with a neighbor or apartment manager and will typically attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. During the holiday periods, deliveries may be made as late as 8:00 PM local time.

For Business Deliveries: If the business is closed or not accepting deliveries for the individual to whom the gift is addressed, delivery will be attempted the next business day. Deliveries to business addresses are typically completed before the end of the business day at 5:00 PM local time.

Please note that incomplete or incorrect address or phone numbers may delay delivery and in some cases, we may call the recipient to schedule delivery.

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Several of our gift items are shipped directly through Federal Express or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for 5 to 7 days. Locally, Phoenix Flower Shops offers our 100% Satisfaction Guarantee… "If for any reason you're not satisfied with your floral purchase, we will cheerfully replace it" - straightforward - no hassles.